Privacy Policy & Cookie Policy

General

Below you will find the privacy- and cookie policy of Pattyn with headquarters at Hoge Hul 2, 8000 Bruges. You can reach us on the telephone number: 050 450 480 or by sending an email to info@pattyn.com. The registration number of Pattyn is BE 0871.045.944 with RPR Bruges.

With this privacy policy we want to inform you about the data we collect, why we collect it, and how you can control it. Because you have access to our websites and can use our products & services, you agree to our policy.

What is the importance of this Privacy Policy?

We value your right to privacy and protect your personal data in accordance with the applicable data protection legislation and more specifically with the General Data Protection Regulation (GDPR) and its national implementing legislation.

Further, this Privacy Policy includes important information regarding your rights with respect to the processing of your personal data. Therefore, we encourage you to read this Privacy Policy carefully.

Collection of personal data

Pattyn collects, registers and processes personal data of her customers, potential customers and users of her website.

With personal data we mean the data that can identify you as a person and that (I) you gave us yourself (II) that we assign to you for using our products and services (III) that we receive through the use of our products and services (IV) that we receive from third parties.

Pattyn and your privacy

Your privacy is very important to us. In this privacy policy, we inform you about our processing activities concerning personal data that you as person give to Pattyn, and about the way we improve the digital user experience.

Although most of the information on our website and other media is available without the use of personal data, it is possible that we will ask for personal data. Personal data can identify a person and consists of but is not limited to: a name, email address and contact details. Specifically, it comprises about data you give to Pattyn via web forms, emails, telephone calls, but also data concerning services you use or want to use. Pattyn processes these data in compliance with the GDPR.

Personal data that Pattyn processes of website visitors

Pattyn can collect data via the website of a non-personal nature such as an anonymised IP-address, browser type, device, operating program, suspected location, day and hour of visit, visited pages, the domain name of the website that linked you to ours. We do this for statistical means and it makes it possible for us to continuously optimise our website for you and our future visitors.

For the processing of the web statistics we use Google Analytics, a service that Google Inc offers. Google Analytics collects data by means of cookies and this to track the website of Pattyn, to make reports about the activities and to make it available to other services of Google. Google can use the collected data for advertising. Pattyn has set up the Google Analytics account in such a way that your IP-address gets anonymised. You can find the Privacy Policy of Google here. Pattyn uses the Google Maps Widget for the visualisation of maps with location.

It is possible that the website of Pattyn keeps system logs to make sure the website works well. The IP-address from you as user can be stored there.

Personal data that Pattyn processes from potential customers.

We offer contact forms on our site. When filling in and sending out a digital form, you give us the permission to answer your request for information and this via email, post or telephone call. It is possible that these messages are saved in our mailbox. Your data is saved in our CRM-system from the moment that there is a request for documentation or a quotation.

By opting in for our mailing list, your email address will be added to the contact list of MailChimp. With that you can receive emails of informative and/or commercial nature. Also, when you become a customer of Pattyn, your email address can be added to this list because the emails can be relevant for you. In every email we provide an easy opt-out. The email marketing software Pattyn uses is: MailChimp. You find their privacy policy here.

Personal data that Pattyn processes when you apply for a job.

Pattyn provides application forms via the website. By filling in and sending out the digital application, you give Pattyn permission to process the data for the application. Pattyn answers an application via email or via a telephone call and holds the data for the legal period, being one month or one year with permission.

Personal data that Pattyn processes from customers.

Personal data of customers and former customers are processed for these specific goals:

  • Answering your questions
  • The processing of quotation requests by us or other parties that are involved
  • The processing of orders and the execution of deliveries
  • Corporate administration and accountancy
  • The execution of closed agreements
  • Providing support for products or services that you have purchased from us
  • Customer satisfaction research or market research
  • Contact via email for information about products or services of Pattyn, tips and advice
  • Draw up web statistics and improving the digital user experience

It is always possible to resist against direct marketing by contacting Pattyn.

With whom do we share your personal data?

We share data within the Pattyn Group and with our network of Business Partners.

We will implement appropriate safeguards when transferring your personal data to third parties. If necessary, we will for example conclude a processing agreement specifying the limitations to the use of your personal data and the obligations with respect to the security of your personal data.

Your personal data and your profile will not be sold to third parties for marketing purposes.

How long do we keep your data?

For the retention period of data we appeal as much as possible to the statutory retention periods. If no legally prescribed retention period is determined for processing, we will make an estimate of the period within which we can reasonably still require the data for the intended purpose. After this storage period, the data will be permanently deleted.

If you wish that Pattyn stops using your personal data, you can contact us at info@pattyn.com.

Are cookies used on the Pattyn website?

Cookies can be used on the website of Pattyn. Cookies are small text files that are stored on the hard drive of your computer or mobile. They can be used to store your preferences, to process information for optimal operation of the website and to align to the visitors.

Cookies are always connected to a specific domain name or subdomain. First-party cookies are cookies that you receive from the domain of the website you visit. When you visit the websites of Pattyn, the first-party cookies are from Pattyn.

Third-party cookies are placed when a website contains elements of an external party. For example, enclosed videos, social media widgets, certain adds or integrated software. The external party sends the cookies from their own servers.

Necessary cookies are cookies required for a good operation of the website, among which cookies that regulate a login function.

Functional cookies are cookies that store preferences of visitors to increase the user friendliness, for example remembering the language and country preferences.

Analytical cookies are cookies that analyse the traffic of the website to improve the user experience and to measure the performance of the website.

How can you disable your cookies?

It is possible to disable cookies via the browser settings.
Click on the browser you are using to find the correct documentation.

Internet explorer

Google Chrome

Mozilla Firefox

Safari

Do take into account that some page elements might not work properly when cookies are disabled, although Pattyn tries its best to run the website as smoothly as possible.

What are your rights as a person?

The GDPR privacy law provides all kinds of different rights for you as a user. Below you find the most prominent ones.

Right of information: via this Privacy Policy, Pattyn will inform you as well as possible about her different processing activities. Besides that, you have the right to ask for a copy of all the collected data. The first copy will be transferred free of charge, but we reserve the right to ask for a supplement for additional or future copies.

Right of rectification: we always provide the possibility to modify incorrect personal data.

Right of rejection: you can always resist against the processing of your data for direct marketing purposes. Furthermore, you can object against further processing of your personal data. We will evaluate your request.

Right of deletion: if you wish to delete your data, it will be possible when the data are no longer needed for the execution of the agreement and are no longer necessary to fulfil the predetermined purposes of the processing.

Right of limitation of the processing: the privacy law provides certain specific cases where you can limit the processing of your personal data. This is the case when you: dispute the accuracy of your data (and this during the validation process), when the processing is unlawful and you request the limitation of it, when the data is no longer needed for the processing but solely for juridical purposes, or when there has been an objection, and this during the verification process.

Right to file a complaint: if you feel that there has been an infringement on your privacy by Pattyn, you can contact us via email info@pattyn.com. You have the possibility to file a complaint at the Belgian supervisory authority, the Commission for the protection of the personal privacy.

It is possible that not all the information can be deleted or adjusted by Pattyn in the context of, but not limited to proof, back-ups, corporate administration, the practicing of defencing a claim or other legal rights and obligations we can have as an organisation.

Adjustments in this privacy policy

Pattyn reserves the right to change this privacy policy. The most actual version will always be available on our website and will be indicated by the date of the latest change.

Intellectual property rights & disclaimer

The disclaimer can be found here and is applicable on all websites, information and communication of Pattyn.

Applicable right and competent courts.

The Belgian right is applicable on this website. In case of a dispute, only the courts of the Bruges district are competent.