Are you ready to join us for a worry-free journey?
Pattyn values relationships tremendously and believes in lifetime partnerships with its customers.
Hence, our slogan “It's all about U" reflects what Pattyn stands for. We embody this slogan by offering you the best possible packaging solutions together with an excellent customer experience.
While you sit back and relax throughout your tailor-made project, Pattyn will take care of all your packaging challenges before, during and after the start-up of your project. So you can focus on your own challenges.
As a global organisation with several local service points Pattyn supports you anywhere, anytime.
Find the right service for your needs and get to know our global service team.
Find the right services for your needs
1. Personal support
- Professional installation & start-up
- On-site support
- Remote support
- Expert services
2. Sharing know-how
- Customized training
- Retrofittable solutions based on customer input
- Expert advice on PE film
3. Pattyn360 / Pattyn360 CONNECT
- Pattyn360: your free online customer portal.
- Pattyn360 Connect: additionally connects your machines and pushes your data securely into the cloud.
4. Preventive approach
- Audits / expert visits
- Maintenance agreements
- Extended warranty
- Service kits
5. Upgrades & retrofits
- Upgrade packages
- Retrofit options
6. Spare parts
- Team of 17 people at your assistance
- Over 10.000 parts in stock
“Whenever needed, Pattyn offers high quality technical service and support. Polite and very helpful staff from the 1st call through to sales and technical department. An excellent customer experience.”
- ADM Pura Foods LTD
Let’s meet our global service team
All our Pattyn employees are passionately committed to provide you with the best service. From our project managers to follow up on your project and our craftsmen who assemble your turnkey solution, to our logistics people who deliver your machine.
Did you know that our dedicated service team consists of more than 60 people worldwide and is at your disposal to support you with high quality services.
- The technical support team is ready to support you on-site and offer remote assistance in case of small technical issues.
- Our After Sales Managers proactively visit you and advise you to how to optimize the performance of your line
- Our spare parts team quickly delivers the required spare parts to your location.
Fast response time thanks to our 3 service departments
With 3 service departments, of which two located in Europe and one in North America, we concentrate our service efforts. This maximizes our efficiency and reduces response time.
Whether you need support by phone, remote support, technical assistance on site, customized training, expert advice or any other service, you receive a quick response to your needs wherever you are located.
For all your technical questions you can reach us 16/24hr - 7/7.
Contact us at email@example.com
All industries (BE) - M +32 483 23 55 11
All industries (USA) - M +1 262 649 0139
Bakery (France) - M +33 6 69 29 92 63
For all your questions about spare parts.
Contact us at firstname.lastname@example.org
All industries (BE) - T +32 50 450 488
All industries (USA) - M +1 262 326 9015
Bakery (France) - T: +33 5 65 65 19 10