1. Services to support your day-to-day operations

Professional installation & start-up

Your equipment or complete line is implemented in the shortest time possible by one of our experienced and multi-skilled service engineers. 

All functionalities of the equipment are thoroughly checked in cooperation with your operators. The start-up also includes an intensive training of your operators and technicians.

Remote support

A team of 5 experienced engineers will help you solving your technical issues as quickly as possible via remote support.

We are available 16/24hr, 7/7d
support@pattyn.com
Pattyn360 Customer portal

On-site support

Our local service engineers are eager to help you in your own language. They are supported by the service departments and offer you many different services: training, audits, maintenance, line optimization and stock level control. 

They are located in Spain, Poland, Germany, Belgium, France and the US. They look forward to helping you.

Quick delivery of spare parts

All spare parts are quickly delivered to your premises to ensure the continuity of your packaging line and to keep you running. 

A team of 17 people is ready to help you and to ship parts to more than 70 countries worldwide. With one main service parts warehouse in Bruges, we maintain a good overview of our service stock, which contains over 10.000 different articles.

This dedicated service warehouse also ensures a minimum stock of crucial parts. To help you pinpoint which parts you need, we offer recommended spare part lists and customized 3D spare part manuals in the Pattyn360 Customer Portal.

2. Expert services that make the difference in your operations & business.

Our 4 After Sales Managers, all experienced ex field engineers, have a hands on attitude.

They proactively visit you, advise you on upgrades, retrofits and much more. They think along with you to optimize your existing line and to improve the overall performance of your line. 

They look forward to sharing their knowledge with you.

Support

For all your technical questions you can reach us 16/24hr - 7/7

Contact us at support@pattyn.com

All industries (BE) - M +32 483 23 55 11
All industries (USA) - M +1 262 649 0139
Bakery (France) - M +33 6 69 29 92 63

Parts

For all your questions about spare parts.

Contact us at parts@pattyn.com

All industries (BE) - T +32 50 450 488
All industries (USA) - M +1 262 326 9015
Bakery (France) - T +33 5 65 65 19 10

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