Monday, January 8, 2018
A new customer service tool that will make your live easier
Pattyn strongly believes in sharing knowledge with its customers. Therefore we recently developed a new service tool, “Pattyn 360”, which will enable customers to find accurate answers quickly and easily.
24/7 knowledge sharing Anytime Anywhere
Pattyn 360 is an online knowledge database based on real-life experiences of Pattyn Service Engineers and input from our customers. Pattyn 360, available 24/7 from your desktop or mobile phone, combines all information about your Pattyn equipment in one tool:
- My machines (installed base)
- Webshop (3D spare manuals)
- Support (how to, FAQ and troubleshoot)
- Reports (all reports of service visits and helpdesk calls)
As from 2018, Pattyn 360 will be introduced to all Pattyn customers. You will be contacted by one of our Customer Relation Managers or Helpdesk Engineers. They will provide you with a login to access the service tool and they will give you more detailed information about the working principle.