After sales
We offer you high quality services
As a full service and solution provider, we offer you next to the professional installation and back-up also advanced training programs, upgrades of your existing machines and preventive maintenance programs.
Our well skilled service engineers and after sales team are at your disposal to support your staff and operators.
Professional installation & back-up
After installing your packaging line in the shortest time possible, our service department remains at your service, whether you need telephone support or on-site technical assistance.
Spare parts
To improve the overall performance of your machines we provide packages of spare parts. All spare parts are quickly delivered to your factory to ensure the continuity of your packaging line and to keep you running.
Advanced training programs
We developped an advanced Pattyn training program for your operators and technicians, based on "One Point lessons" (OPL's) in which the working principle of the machine is explained step by step. The set up of the training is very easy, which makes it also possilbe to take the course in your own factory without intervention of a Pattyn engineer. At the end of the session you can optionally fill out an examination and receive a personal evaluation with the test results.
From now on your operators:
- will know the machine more in detail
- willl be able to switch very quickly to any new machine feature
- will take better decisions in case of any problem
From now on your technicians:
- will intervene more correctly
- will be able to minimize the down-time thanks to the better preventive maintenance
Upgrades existing machines
We offer several upgrade packages for our standard packaging machines at minimal cost to enhance the performance, the lifetime or the production speed of your existing Pattyn equipment.
Preventive maintenance
Existing and new machines need preventive maintenance to guarantee a continuous production. The preventive maintenance performed by your technician or one of our service specialists reduces the chance of unforeseen breakdown situations.
Local customer support & service
Thanks to our exclusive Business Partner network you benefit from support and services in your home country.